How do presale products work on Ollie?
When you (the seller) accept an order containing one of your presale products, the order will split into 2 separate orders: one containing all the available-for-order products and one containing any presale products.
The first order can then be shipped and charged, while the second order containing the presale products will be placed on hold until those products are made available.
Once the presale product is available, you'll be able to ship and charge the order as you normally would.
Note: when orders containing presale products are split, the presale order will be linked to the original order that you processed so you'll always know where the presale order originated from.
How to add presale products to your catalogue
In order to add your presale products into Ollie, you'll need to contact email@example.com and let us know the SKUS that you would like to tag as a presale.
How to release your products from presale
In order to accept and charge orders containing presale items, you'll need to release the products from presale. To do so, contact us by email at firstname.lastname@example.org and let us know which products you'd like to release!
After your products have become available, you'll be able to accept and charge your customers for those products.
Happy ordering! 😊🍻